For order questions, complaints or support, please contact our customer-care team.
Customer Care
FrostPawz Customer Care
Bengaluru, Karnataka, India
Email: [CUSTOMER SUPPORT EMAIL]
WhatsApp/Phone: [NUMBER]
Grievance Officer
Name: [NAME]
Email: [GRIEVANCE EMAIL]
Phone: [NUMBER]
Business Address: [REGISTERED/BUSINESS ADDRESS]
Legal business/GST entity name: [LEGAL BUSINESS ENTITY NAME]
GSTIN, where applicable: [GSTIN]
What to Include
- Your order number, if applicable
- A description of your concern
- Relevant photographs or supporting information
- Your preferred contact details
Consumer Rights
Nothing in this policy is intended to limit rights available to consumers under the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020 or other applicable Indian law.