At FrostPawz, we want your pet's essentials to reach you safely and as quickly as reasonably possible.
Where We Deliver
We currently deliver to serviceable locations within India.
Local or faster delivery may be available for selected Bengaluru PIN codes.
Delivery availability is determined by the customer's PIN code, product availability and our delivery/courier partners.
Order Processing
Orders are generally processed within 1–2 business days after payment/order confirmation.
Orders placed on Sundays, public holidays or during high-volume sale periods may require additional processing time.
Estimated Delivery
Typical estimated delivery times after dispatch are:
These are estimated delivery periods and not guaranteed delivery dates.
- Bengaluru: approximately 1–3 business days
- Other Karnataka locations: approximately 2–5 business days
- Major Indian cities: approximately 3–7 business days
- Other serviceable Indian locations: approximately 5–10 business days
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
We may occasionally offer free shipping based on order value, location, product category or promotional campaigns.
Any minimum order value required for free shipping will be displayed on the website or during checkout.
Local Bengaluru Delivery
Selected Bengaluru locations may qualify for local delivery.
Availability, charges and estimated delivery time will be displayed at checkout where this option is available.
Order Tracking
Where tracking is provided by the delivery partner, customers will receive tracking information by email, SMS, WhatsApp or another available communication method after dispatch.
Incorrect Address or Phone Number
Please ensure your shipping address, PIN code and telephone number are correct before completing your order.
If you notice an error, contact us immediately.
Once an order has been dispatched, we cannot guarantee that the address can be changed.
Additional shipping charges may apply if a parcel has to be shipped again because of an incorrect/incomplete address or unsuccessful delivery caused by information supplied by the customer.
Failed Delivery
Our delivery partner may attempt to contact you if delivery cannot be completed.
If a package is returned to us after unsuccessful delivery attempts, please contact us to arrange the next steps.
Damaged Packages
If the outer package appears significantly damaged or tampered with at delivery, please photograph the package before opening it.
If the product inside is damaged, defective, expired or incorrect, contact us promptly with the information below. We will review the issue and provide an appropriate resolution.
- Order number
- Photographs of the outer packaging
- Shipping label
- Photographs/video of the affected product
Delivery Delays
Occasionally, deliveries may be affected by severe weather, transportation disruption, strikes, natural events, courier operational issues, government restrictions, high-volume sale periods or other circumstances outside our reasonable control.
We will make reasonable efforts to assist customers when significant delays occur.
Questions About Your Delivery
Please contact:
FrostPawz Customer Care
Bengaluru, Karnataka, India
Email: [CUSTOMER SUPPORT EMAIL]
WhatsApp/Phone: [NUMBER]